Find quick answers to your questions below...

 

 

ORDER STATUS


Has my order shipped?

You will receive an email when your product is shipped. If you have not received an email and you need to check this simply login into your account at the top right hand side of the website and check on your current order status.


How do I change quantities or cancel an item in my order?

Please contact us directly by email to change quantities or cancel an order.


How do I track my order?

Log into your account at the top right of the screen. Then click on the order to review its shipping and tracking information


My order never arrived.

Please contact us directly to alert us and we will investigate immediately.


An item is missing from my shipment.

Please contact us directly to alert us and we will investigate immediately.


When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

 

MY ACCOUNT


How do I create an account?

On check out you are asked if you would like to register. This automatically creates an account and your reward points are recorded from your first order.


How do I edit my account information?

Please login at the top right hand corner and follow the prompts.


How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


I forgot my password.

Click on login. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.


How do I return my product?

Please click here for more information on returning an item.
Please return the item detailing the reason for the return and your contact information, and send to the address below:

Adstral Fulfilment
Hargreaves Road
Groundwell
Swindon
SN25 5AZ
United Kingdom


I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.


What is your return and cancellation policy?


Returns Policy

White Lotus Anti Aging Returns/Cancellation Policy

White Lotus Anti Aging wholeheartedly endorses and complies with the EU Consumer Protection Distance Selling Regulations (DSR) 2000. This is covered under EU Directive 97/7 EC

These regulations are designed to protect consumers and allow them similar protection to that experienced when shopping in person. We hope that by following these regulations we allow consumers to shop with more confidence and trust online.

 A step by step Guide to the white Lotus Returns Policy 

  1. All customers have the right to cancel the contract of sale within 7 days of receiving the goods sold.
  2. Cancellation of the sale must be sent to White Lotus in a durable form such as an email, mail or fax. Proof of the sending of this document must be retained.
  3. This returns policy by law does not apply to 'goods that by reason of their nature cannot be returned'. This includes all sterile products such as dermal rollers that are packaged in tamper evident packaging and have been opened. It also includes the White Lotus range of beauty products if opened or tampered with in any way.
  4. The cancellation policy also does not apply to any 'audio or visual recordings that the customer has unsealed'. This includes the White Lotus instructional DVDs.
  5. Customers pay the full costs of returning the goods to the address stipulated by White Lotus Anti Aging.
  6. Customers have a statutory duty of care for all White Lotus goods while in their care and are obliged to take reasonable care when returning goods. White Lotus has the right to appeal any refund if this is not complied with.
  7. We request that all goods being returned are returned within 14 days of receipt.
  8. White Lotus will refund the cost of the goods including our any postage paid at the time of sale within 30 days of receiving a valid cancellation of the contract of sale from the customer.
  9. If the goods are faulty on receipt White Lotus will provide a full refund.
  10. This Policy does not apply to Business to Business contracts of sale.

Please see our Terms & Conditions for further details about White Lotus Anti Aging


When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Login" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

 

INTERNATIONAL SHIPPING & DOMESTIC SHIPPING


What is your Delivery Policy?

Delivery

White Lotus uses Fedex express to ship most orders. Delivery times are 5-7 days for local orders and up to 2 weeks for international deliveries to more remote countries.


Do you ship to my country?

On checking out you will be given a list of countries we ship to.
If your country is not listed please contact us directly and we can often arrange a special delivery just for you.


What are my payment choices?

Payment Options  

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Credit card details are not retained and your details are not passed onto any third parties

Please contact us if you have any queries


When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page if you are in the UK shipping is FREE. Worldwide shipping is a flat rate of 8.50GBP (signature delivery).  We will ship your order shortly after we receive payment from you.


What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

 

GUARANTEES


Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

PRICING AND BILLING


I have a question on my charges.

Click the "Login" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.


I need a copy of my receipt/invoice.

Click the "Login" link at the top right hand side of our site to print invoices.


When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).


When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

BUYER'S GUIDE


How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.


How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.


How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.


How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.


FREE SHIPPING IN THE UK!

Shipping in the UK is free.There is a flat rate charge of £8.50 worldwide.

 

ADDITIONAL SUPPORT


How do I contact you?

Contact Details
White Lotus Anti Aging Head Office
Monday-Friday 9.00-5pm Ph:  numbers button skype logo0845 600 6557, International callers :  numbers button skype logo(+44) 1295 251 914
Email

White Lotus Anti Aging Australia
Monday-Friday 8.00am-5.00pm (AEST)
Ph: (61 7) 3103 9141
Email

Affiliate Program

Our unique affiliate program allows you to generate a solid income, with little work by you. We have developed the tools you need to be successful. You will receive your own unique URL which will automatically track all sales you generate. We even provide you with banner ads and text links that you can just choose, copy & paste! Be on your way to success today, signup now!


Privacy Policy

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include White Lotus Anti Aging LTD. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Do we Store your Financial Information?

We do not store your financial information.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 10/01/2011


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.


Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.


Your consent

By using our site, you consent to our privacy policy.